most of you don't know this... but for the last few weeks, i've been having major troubles with my phone through t-mobile. i've been with them since 2005. pretty much ever since i've been with them, i've had some complaints about them, but most of my family uses them, so i didn't do much.
until now. (brace yourself people. i was charged up!)
so for about three weeks now, fairly frequently, in the middle of a call ONLY ON MY END i hear a high pitched, loudish squeaky squealy noise. followed, by loud, obnoxious static. people on the other end could hear me, but i couldn't hear them. only way to solve the problem was hanging up & calling back.
so i called in many many times. last wednesday they decided that it was my phone, which i'd had for 14 months. so i agreed to buy a blackberry pearl. they didn't give it to me for free, but they did give it to me at a discounted price. ok, but not ideal. in my mind, if my phone (which i've been paying insurance on every month for over a year) breaks, it should be replaced. so i get the new blackberry & expect the problem to be solved...
it wasn't. i call back in. they literally said, "oh, it must not be the phone. you need a new sim card." REALLY? it wasn't the phone? seeing as how i'm not the world's biggest idiot, you don't think i can figure that out on my own? so i drive to the t-mobile store (again, by now this is my 2nd trip into the store... approximately 5 miles away. gas people. its not cheap) and pick up the new sim card. this is tuesday night. again, problem is supposed to be solved.
NOPE. yesterday, i was talking to heather, problem happens again. RAGE! i call into t-mobile, it happens again. so i call back, and finally talk to the one helpful person that worked at t-mobile in my many, many conversations... she worked with me for a while, and at one point, when the problem happens again, she called me back. she gets me talking to some with the blackberry support who tells me that i need to call in from a different line. i don't have a home phone, so i was kinda out of options. they suggest going into the t-mobile store again. so i did... i drive down there (trip #3) and call in. the next moron that i talk to tells me that i need to link up my phone to my computer.
ARE YOU KIDDING ME?! those losers just had me drive to the store, to call from a different line. i went beserk. i'm sitting in the t-mobile store & yelling at the absolute freak on the other end of the line. other customers who are in there, come up to me saying stuff like "i've been there, this sucks for you!" the poor store manager was huddling in the corner, i'm sure scared that i'd attack him. (if he wasn't a nice man, i mighta!)
bottom line, i left the damn t-mobile store after being on the phone with them for 3 hours last night, with a loaner phone, because i was done. i was going to mail back the blackberry (which i did today) and get out of my contract. for $200. (which i also did today.)
here's what i did today.
1. went to fedex and shipped the blackberry back.
2. went into verizon wireless. got signed up for their services. got a cool new phone, found out that as a school district employee, i would be reaping FABULOUS benefits. walked out of there happy.
3. drove back to the t-mobile store & returned said loaner. the manager from last night wasn't there, but the sales guy who has been in there every other time was. he remembers me to say the least. i told him to apologize to the manager for me. he looked up my account, and made note that i was paying for the early cancellation fee & returning the loaner. he also (for me) noted in my account that the reason i was leaving t-mobile was because of "shaid" the a-face supervisor who was basically worthless and accused me of being a liar. (because things that people had told me weren't noted in my account, so he said that no one had told me that.) severe malice in my heart for that shiad.
4. came home & learned all about my new phone. and fell in love. and simmered. (not having my parents to talk to through this whole week was rough on me!)
so to all of my ol' t-mobile peeps - sorry that i won't be a free call to you anymore. but i just had to leave. if talking to me makes your rates or anything go up, let me know. i'll pay the new difference, just to keep you from getting mad at me ;)
Here's what i'm suggesting:
DON'T USE T-MOBILE. GO TO VERIZON WIRELESS!
yes, i'm officially a t-mobile hater. and protester. don't let me find out you signed up with them, after this post!